Welcome to our store, Twisted Edge Creations! We are excited to share our passion for laser engraving with you through our high-quality, handcrafted items.
Welcome to our store, Twisted Edge Creations! We are excited to share our passion for laser engraving with you through our high-quality, handcrafted items.
Refund policy
At Twisted Edge Creations, every item we create is uniquely personalized to each customer, making each piece one-of-a-kind. As a result, we do not accept returns or exchanges unless the item is damaged during shipping.
If your item arrives damaged, please follow these steps:
- Notify Us Promptly: Contact us within 7 days of delivery at [Your Contact Information].
- Provide Proof: Include clear photos of the damaged item and the packaging.
- Resolution: Upon reviewing your request, we will either offer a replacement or a refund, depending on the circumstances.
Please note:
- All claims submitted after the 7-day window cannot be processed.
- Refunds or replacements will only be issued for items that are damaged during transit.
We take great pride in the quality of our work and strive to ensure every product arrives in perfect condition. Thank you for your understanding and support of our personalized creations!